Frequently Asked Questions

Please browse through our frequently asked questions to find answers to any of your questions relating to our services or company.


This is a common question. Typically, an interior designer has the skills and professional education to design and draft new space plans — whether reconfiguring an existing interior space or adding square footage to a home — as well as develop lighting and electrical plans, select all interior finishes such as flooring, countertops, tile, paint colors, wall and window treatments, as well as specify plumbing, appliances, cabinetry and furnishings, to name a few.

Many times retail in-store decorators are primarily sales people. They’ve had only a limited education in interior design and space planning, unlike professional interior designers who attend comprehensive, accredited 3-4 year interior design programs at colleges. Typically, in-store decorators are not as well versed in scale, proportion, space planning, color theory and health and safety issues. Also, they’ll only offer you product selections from their featured lines If you decide to use an in-store designer be sure to ask about their qualifications to determine if they’re the right match for your job.

Yes, most definitely, we’ll handle the shopping, ordering and delivery of finish materials, furnishings and fixtures, as well as coordinate and oversee the labor so you can spend more time enjoying family, friends, loved ones and outside activities. We’ll bring selections to your home or office if you prefer not to go to design showrooms with us and try to make it as convenient as possible. All we ask in return is that you respect our professional time and communicate with us in a timely fashion so we can help you create your vision.

If you are thinking of remodeling your home or building a new one you should call us AS SOON AS POSSIBLE. An Actualize interiors designer can bring knowledge & experience to the decisions made regarding electrical, plumbing, fabrics and furniture. In most cases, they actually help avoid unnecessary expenditure by making sure that needs are met and no errors are made along the way. We can help you save time and money with our knowledge.

Our designers can help you with any type or size of project. Whether you need to decorate your first home, redesign your second home or start with one room, we can help you conceptualize, visualize and realize your dream.

We charge a fee for specifying and supervising your contractor or ours. This includes the time a designer spends with you working on something not associated with the products we supply. This fee is set after the designer determines the scope of the job. Since the work we do in each home varies we do not have a set fee.

We hear this concern frequently. Rest assured we have a unique assessment system to draw out what colors, textures, images, shapes, finishes and feelings resonate with you. Your answers inform our design process. Our favorite part of our job is helping you create a space that’s completely unique to your personality and not a replica of “specific style” that looks done and impersonal.

Hiring an interior designer is an investment in saving you time and acquiring the peace of mind that your job is being executed professionally, in a cost-effective manner and to your liking. Currently, there is not one industry standard for how interior designers bill for their professional time, but there are three common formats– Hourly, Flat Fee and Cost Plus. As its name implies, hourly billing means you are charged an hourly fee per team member for the time it takes to complete your project. A Flat Fee arrangement means you are billed one flat fee for the design, execution and completion of your job. And, Cost Plus means a flat fee based on the percentage of the cost of your job is billed. Actualize interiors will work with you to develop a mutually agreeable Estimated Budget of Professional Design Time based on the size of your project.

Our goal is to create a space YOU never want to leave. With this in mind, we don’t subscribe to a particular design style such as modern, transitional or traditional. We collaborate with you to create an environment that’s a reflection of your taste and spirit. One of our biggest joys is to work on a variety of project styles to keep things fresh and interesting.

We look forward to helping you achieve this goal. Please call or email our office to arrange your initial consultation. We’ll come to your residence or office for a one-and-a-half-hour consultation to see your existing environment and review your aesthetic and functional needs. We’ll ask a number of detailed questions, photograph your current space, and discuss your project budget and timeline. The fee for this consultation is Ksh 8,000 ($100) which is refunded back to you if you proceed to hire us to create your vision.

If you have not worked with an interior designer previously the five phases your project will move through may be unfamiliar. As such, we have prepared a general outline of the Five Phases of Interior Design and what you can expect to happen during those periods.

In an effort to help us create a beautiful and functional space for you, we suggest developing a visual reference file of images or items that capture the feeling, colors, textures, and functionality of what you’re trying to achieve. You can draw design inspiration from many sources such as fashion, art, sports, travel, books, music, stationary, etc. The images you show us don’t have to be pictures of interior spaces. Show us whatever tickles your fancy. The more meaningful images you can show us the easier it will be for us to understand your preferences and design your unique environment. Have fun compiling your reference file knowing that it will be a valuable tool. The second item that you must be prepared to discuss is your project budget. Rather than approach your project from a standpoint of how much you think it will cost, we have found it more effective to give thoughtful consideration to what you’re comfortable investing in your project. Once you have determined your project budget, we’ll work with you to determine how your money should be allocated as far as interior finishes, fixtures, furnishings, labor, etc., as well as offer suggestions on how to maximize your budget while producing an excellent result. Not disclosing your project budget from the beginning will only lead to an increase in delays in job completion, as well as create frustration as your designer may spend hours designing something beautiful, shopping for a unique piece of furniture, or bringing in qualified sub-contractors to bid work, only to be informed that it’s not within your budget and that re-selections need to be made which results in higher professional design fees. Solidify a budget you’re comfortable with before your initial consultation and you’ll feel in control of the process, save time and money, and assist us in working more effectively.